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08 9300 1068


What we do

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08 9300 1068

PO Box 91, Joondalup

WA 6919


Frequently-asked Questions

Any other questions? Please don’t hesitate to contact us!

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I have had the estimator attend, what happens next?

We will submit our quotation to your insurance company/relevant party and will determine if the damages are covered under your policy, they will then allocate their builder of choice to carry out repairs. When your estimator attends, you will be given a ‘your steps to the claim’ brochure, outlining the repairs process.

What if there are additional damages not included in my scope of works?

You will be able to discuss these repairs with your Repair Coordinator or on-site Building Supervisor, and if they are determined to be covered under your policy, they can be included as part of the Scope of Works at a later stage.

How long will my reinstatement works take?

At the commencement of repairs, you will receive an indicative schedule for the reinstatement works. These times will vary dependant on the availability of materials, trades and weather conditions.

When will works commence at my property?

Once your claim is approved, you have signed the builder’s contract (where applicable) and paid the excess (where applicable), we will contact you to discuss the schedule of repairs and advise which trades will be attending your property and when

How do I pay my excess?

There are several ways that you can pay your excess with Solutions Building Group. Either via;

Credit card – please phone our office on 9300 1068 and we will take your details and process the payment.

Cheque – you can post a cheque or money order, made payable to Solutions Building Group – PO Box 91, Joondalup DC 6919

Direct Deposit – you can pay online using the following details:

  • BSB: 306 089
  • Account: 2686866
  • Account Name: Solutions Building Group Pty Ltd

Please quote your job reference number if you choose to pay by direct deposit

My reinstatement works have commenced, who can I speak to regarding an update on the status of my claim?

Your personal Repair Coordinator or Building Supervisor can be contacted by calling them directly on their contact details provided or via our office 9300 1068. Please have your job reference number ready as it will assist us in providing timely information with regard to your repairs.

Are Solutions Building Group a registered and qualified builder?

Solutions Building Group are a fully registered domestic and commercial builder in Western Australia. We are an accredited Master Builder and a member of the Housing Industry Association (HIA).